Cancellation policy
At Biotoplevel, we offer flexible purchase options to help you stay consistent with your wellness routine, including one-time purchases and recurring subscription plans ("Purchase Options"). By placing an order with Biotoplevel, you agree to the terms outlined below.
One-Time Order Cancellations
We work hard to process and fulfill your orders as quickly as possible so you receive your products without delay.
Cancellation Window: Because orders are sent to our fulfillment center shortly after placement, one-time orders can only be canceled within 24 hours of purchase.
How to Request: To cancel a one-time order, contact our support team immediately at info@biotoplevel.com with your order number and the subject line "Order Cancellation."
Orders in Processing or Shipped: If your order has already been processed or handed off to the shipping carrier, it cannot be canceled mid-transit. Once delivered, you may request a return under our standard Return Policy terms.
Subscription Overview
When you select a subscription option for any Biotoplevel product, you are enrolling in an automatic recurring delivery program. Your payment method on file will be automatically charged at the frequency selected at checkout (e.g., every 30, 60, or 90 days) until you pause, modify, or cancel your subscription.
Billing & Automatic Renewal
Billing Cycle: Your card will be billed automatically on the scheduled renewal date associated with your chosen delivery interval.
Price Adjustments: Subscriptions lock in your selected discount rate at the time of order. If Biotoplevel changes the base retail price of a subscribed product, we will notify you via email at least 14 days prior to your next billing cycle.
How to Cancel or Modify a Subscription
You have full control over your Biotoplevel subscription and may pause, skip a delivery, adjust product selections, or cancel at any time—with no commitments or cancellation fees.
Via Customer Portal:
Log into your account at biotoplevel.com
Navigate to Manage Subscriptions.
Select the subscription you wish to modify or click Cancel Subscription.
Via Customer Support: You may also request cancellation by contacting our support team at info@biotoplevel.com Please include your full name, order number, and account email address.
Subscription Cancellation Cut-Off Window
To prevent an upcoming recurring charge, subscription cancellation or modification requests must be submitted at least 24 to 48 hours prior to your next scheduled billing date.
If a cancellation request is submitted after an order has already been processed or shipped for that cycle, the cancellation will take effect starting on the following billing cycle. The current processed order will ship as scheduled.
Contact Us
For questions regarding your orders or subscription management: info@biotoplevel.com